queabaservice@gmail.com 
+91 033 690 28741 
Can I opt for a rescheduled tour if the company cancels it?
Yes, you can either take a refund or opt for rescheduling or a credit voucher.
Is travel insurance required?
It is not mandatory but strongly recommended to cover cancellation or medical emergencies.
Are there any cancellation charges for group visa applications?
Yes, cancellation charges apply per individual, and refunds for group bookings are handled on a case-by-case basis.
What is included in the standard Umrah package by Queaba Trips and Tours Pvt. Ltd.?
The package generally includes visa assistance, flights, hotel accommodation near Masjid-e-Nabawi, meals, local transport, guided tours, and religious guidance by a scholar.
How many people are usually included in a group Umrah tour?
: A group Umrah package typically consists of 40 pilgrims, led by a scholar or religious guide.
Is a religious scholar included in every group tour?
Yes, each group tour includes a scholar or religious guide to provide spiritual guidance throughout the pilgrimage.
Is a religious scholar included in every group tour?
Yes, each group tour includes a scholar or religious guide to provide spiritual guidance throughout the pilgrimage.
Are meals included in the package?
Yes, meals are included. In group tours, cooking is often organized by the group or under supervision, and the company arranges local catering when needed.
Is there an option for single, double, or triple occupancy packages?
Yes, Queaba offers single, double, and triple occupancy options for individual travelers or families.
Are there any guided religious tours during the trip?
Yes, guided visits to historical and religious sites in Makkah and Madinah are included, led by the scholar or local guide.
Can elderly or disabled travelers join the Umrah group?
Yes, special assistance is available for elderly and differently-abled pilgrims upon prior request.
What is the process for booking an Umrah package?
Pilgrims can book through the company’s office in Kolkata, via phone, or online. A valid passport, pan card, white background passport size photos and necessary documents are required.
Are women allowed to travel alone on Umrah with your package?
Women must be accompanied by a mahram (male relative) as per Saudi regulations unless traveling in certain authorized groups.
Do you help with Umrah visa applications?
Yes, the company provides full visa assistance, including document preparation and submission.
What if a pilgrim falls ill during the trip?
Medical assistance is coordinated through local healthcare services, and the group leader or guide helps with emergency situations.
Are there any hidden fees when booking a flight through your company?
No, we believe in complete transparency. All taxes, baggage charges, and service fees are disclosed upfront before confirming the booking.
Are visa fees refundable if my visa is rejected?
No, visa fees (including processing and service charges) are non-refundable, even in case of a visa rejection.
What happens if my visa is denied?
It is treated as a cancellation, and the standard cancellation charges will apply based on the cancellation schedule.
Can I get a refund if my visa application is rejected?
No, visa service charges are non-refundable even if the visa application is denied, as the fees cover consultancy and processing efforts already rendered.
What happens if I cancel my visa request after submitting documents?
If cancellation is made after submission of documents, partial service charges may still apply depending on the stage of processing.
Is there a cancellation fee if I cancel before the application is submitted to the embassy?
Yes, a nominal cancellation fee will be deducted to cover administrative and consultation costs incurred up to that point.
Are embassy visa fees refundable?
No, embassy or consulate fees are non-refundable under all circumstances as they are governed by the respective authorities.
Can I transfer my visa application fee to another person or trip?
No, visa application fees and related services are non-transferable and specific to the individual traveler.
What if I need to reschedule my embassy appointment? Will I be charged again?
Rescheduling may incur an additional fee depending on embassy policy and notice period provided.
Are urgent or last-minute visa application fees refundable if the visa is not granted in time?
No, expedited processing fees are non-refundable as the service was rendered regardless of outcome.
What if the visa is delayed due to embassy backlogs? Can I cancel and get a refund?
Refunds are not provided for delays caused by embassy backlogs or administrative processing.
If I submit incorrect documents and my visa is denied, can I claim a refund?
No, it is the client's responsibility to ensure the authenticity and correctness of provided documents; no refund will be issued in such cases.
Will I be refunded if the visa is approved but I decide not to travel?
No, once the visa is approved, all service and embassy charges are considered fully utilized.
Are flight tickets refundable?
Most international flight tickets are either non-refundable or come with heavy penalties. Refunds depend on the airline's terms.
What types of flights can I book through Queaba Trips and Tours Pvt. Ltd.?
We offer domestic and international flight bookings across economy, premium economy, business, and first class. Customized options are available for individuals, families, and corporate groups.
Do you provide flight booking as part of the Umrah package?
Yes, round-trip air travel is included in the complete Umrah tour package.
How does Queaba ensure affordable airfare for its clients?
We work with a wide network of airline partners and access exclusive deals, early-bird discounts, and promotional fares, helping us offer competitive prices without compromising on service.
Is the flight booking system updated in real time?
Yes, our booking platform is integrated with global distribution systems (GDS) to provide real-time flight availability, prices, and seat options.
Can you help with group or corporate flight bookings?
Absolutely. We offer tailored flight solutions for group travel, business delegations, and corporate clients, with a focus on savings and efficiency.
What happens if I need to cancel or change my flight?
Our travel advisors explain fare rules, cancellation policies, and change fees in advance, and assist you in making any modifications based on the airline's guidelines.
Do you assist in last-minute or emergency flight bookings?
Yes, our team is trained to handle urgent and last-minute travel needs, using our airline partnerships to secure tickets even during peak travel periods.
Do you provide flight reminders and boarding assistance?
Yes, we send reminders about flight schedules, check-in times, and even assist with boarding pass generation and flight tracking.
What makes your flight booking service different from online travel portals?//
Unlike generic portals, we offer personalized support, real-time guidance, fare transparency, and end-to-end travel care—all backed by our team’s experience and integrity.
Will I get a refund for unused hotel stays or missed sightseeing activities?
No, hotels, sightseeing, and meals are usually non-refundable once booked. No refund will be provided for unused services or no-shows.
What type of hotel accommodations are provided?
Pilgrims are accommodated in hotels close to Masjid-e-Nabawi and Haram Sharif, offering comfort, cleanliness, and convenience.
Can I book flights to align with my airline loyalty program?
Yes, we help align bookings with your frequent flyer program so you can earn miles and enjoy member benefits where applicable.
How is transportation handled during the Umrah trip?
Transport between the airport, hotels, and holy sites is included and is organized in air-conditioned buses for groups.
Do you offer Umrah packages for individuals, not in a group?
Yes, individual and family Umrah packages are available, including custom travel dates and personal accommodations.
No FAQs available for this category.
Will I get a full refund if I cancel within 24 hours of payment?
If no services have been initiated, a full or near-full refund may be issued after deducting basic transaction charges.
Will I receive any documentation of what is non-refundable before I make payment?
Yes, clients are provided with a clear breakdown of refundable and non-refundable components before initiating the service.
What happens to my refund if the cancellation is due to a change in visa rules by the embassy?
In such cases, Queaba Trips and Tours may refund service charges not yet used, but embassy fees will remain non-refundable
What is the cancellation charge if I cancel 75 days or more before departure?
A minimum of ₹15,000 per person will be charged, in addition to any visa and airline fees.
How much will I be charged if I cancel 60 to 74 days before departure?
30% of the tour cost will be charged.
What are the cancellation charges for cancelling 45 to 59 days before the trip?
You will be charged 40% of the tour cost.
What is the penalty if I cancel 30 to 44 days before departure?
65% of the tour cost will be charged.
What if I cancel less than 30 days before departure or do not show up?
100% of the tour cost will be charged; no refund will be issued.
Are insurance and service fees refundable?
No, both insurance and service fees are non-refundable in any situation.
If the company cancels the tour, will I get a full refund?
You will be refunded the amount paid, excluding visa, insurance, and service charges.
How long does it take to process a refund?
Refunds are processed within 30 to 90 working days, depending on third-party providers.
Can the refund take longer than 90 days?
In some cases, delays may occur due to dependencies on airlines, hotels, or embassy procedures.
How will the refund be credited?
Refunds are issued to the original method of payment only.
Can I get a refund in cash or to a different account?
No, refunds are only processed to the original payment source.
Are taxes refundable?
No, all taxes included in the payment are non-refundable.
Will I be refunded if I cancel just one service, like a hotel or a sightseeing trip?
No partial refunds are provided for unused or canceled individual services once the package is booked.
Where can I read the full terms and conditions?
The full terms and conditions are available at the time of booking. It is advised to review them thoroughly.
Is a refund possible if my travel is postponed or cancelled due to personal reasons?
Unfortunately, refunds are not provided for personal changes in travel plans once the visa process has begun.
No FAQs available for this category.
Do I need to provide a reason for cancellation to claim a refund?
Yes, a written request with a valid reason is required for refund consideration, subject to approva
What if Queaba Trips and Tours fails to submit my application on time?
In case of proven negligence by the company, a partial or full refund may be considered after internal review.
Can I request a refund for additional services like courier charges or notary attestation?
No, third-party service charges are non-refundable once utilized.
Can I dispute a refund decision if I believe I’m entitled to more?
Yes, disputes can be submitted in writing to the customer service team for review, and a resolution will be provided within a reasonable timeframe.
What is the duration of the Umrah package?
Most Umrah packages range between 10 to 15 days, depending on the group and itinerary.
Is there a farewell or send-off arrangement for group travelers?
Yes, a special send-off ceremony is often organized as a gesture of courtesy and respect before departure.
Can a family or small group request a private tour package?
Absolutely. Customizable private Umrah packages for families or small groups are available upon request.
Are pilgrims provided with an Umrah training or orientation session?
Yes, pre-departure orientation sessions are held to educate pilgrims on rituals, travel etiquette, and spiritual preparation.
Are pilgrims provided with an Umrah training or orientation session?
Yes, pre-departure orientation sessions are held to educate pilgrims on rituals, travel etiquette, and spiritual preparation.
What makes Queaba Trips and Tours Pvt. Ltd. different from others?
The company is known for offering the cheapest and most reliable Umrah services, combined with deep religious care, hospitality, and personalized attention from start to finish.